Google classroom falters, students lose connection
Google Suite, used by many school districts for online learning, experienced a service disruption in some areas, several school districts reported on Thursday.
It is unclear how widespread or long the outage lasted, but the Google Outage Map showed problems along the Northeast on Thursday.
In Trumbull, history teacher Katie Boland said the platform was down for about a half hour around lunch time. Fairfield schools Superintendent Michael Cummings reported the service was back up in his district at 3:15 p.m.
Beside Google Classroom, the outage also included Google Drive, Gmail and YouTube.
Google could not be reached for comment, but a Google spokesman told Business Insider the problem was a router failure in Atlanta, not because of increased traffic due to COVID-19.
Cummings and Christopher Cipriano, principal at Notre Dame High School in Fairfield, both use the system to help advance distance learning efforts while students are home during the coronavirus quarantine. They both reported their systems were affected.
Google Classroom is a free web-based service that allows teachers to post, collect and grade assignments, and make announcements. Students can use it to pose questions and make comments.
Students are invited to join a class through a private code.
Jared Ferrari, parent of Liam, a Holland Hill fifth grader in Fairfield, said the system went down for his 11-year-old around noontime, just as he was wrapping up for the day.
“This is probably going to happen more as more kids try to sign on nationwide,” Ferrari said. “It’s kind of going to get crushing.”
Ferrari said his son spends his whole school day on the program, from home room at 9 a.m. until 2:30 p.m. most days. He even has band on the program, and records and uploads music so the teacher could hear it.
The Connecticut Department of Education, on Thursday, said it was not immediately aware of the situation and could not say how many districts used Google Classroom or were impacted by the service interruption.