Computerized ticket, payment system set for Westport commuter parking
The Westport Police Department has launched a new computerized system for issuing parking violation tickets and daily parking fees.
Tickets generated by hand-held ticket writers will replace hand-written tickets with built-in envelopes. Computer-generated violation tickets and daily parking fee tickets are white with red-and-black text, while handwritten parking violation tickets are yellow.
Police officers will continue to issue the older handwritten tickets for on-site violations when hand-held computers are not available. The new system was implemented by week's end.
The changes are part of the department's transition to a new parking ticket and payment system designed by Complus Data Innovations
Starting Friday, commuter lot users have been able to use a new online payment site that can be accessed either through a link on the town's website -- www.westportct.gov -- or directly at the online payment portal -- www.parkingticketpayment.com/westport.
The new online payment system accepts credit cards and debit cards. Checking account payments can be made through PayPal. Online payments for daily parking fees can be made with no additional fee as long as they are current. Parking violations and late daily parking fees paid online will be charged a convenience fee.
The online system will also allow customers to see all unpaid tickets issued to a vehicle. Both computer-printed tickets and handwritten tickets can be paid by following online instructions.
Customers can still mail their payments or drop them off in person at Police Department headquarters if they do not wish to pay online. The online system also allows customers another way to contest a parking ticket in addition to the current paper method.
Several parts of the department's parking ticket operations have been outsourced to CDI, including online collections, reminder notices, delinquent collections and motor vehicle registration look-ups. Police say they are working with CDI to explore incorporating rail parking permits into the system, which would allow online renewals.